SHIPPING POLICY WITH DELIVERY TIMELINE

1) Do you have shipping across India?

 Yes, we have shipping across India.   

2) When will my order be delivered?

Estimated delivery is given against each order. While sincere efforts are being made to deliver the products within the given time frame, factors like availability, festive seasons, courier delays are bound to happen. These factors are constantly monitored to keep any inordinate delays under control. 

CHENNAI 

 SAME DAY (ORDER BEFORE 2 pm)
BANGALORE  WITHIN 2-3 DAYS 
OTHER METRO CITIES  WITHIN 3-4 DAYS 
REST OF INDIA           WITHIN 3-6 DAYS 
INTERNATIONAL SHIPPING  EXPRESS DELIVERY (3-5DAYS)
INTERNATIONAL SHIPPING  ECONOMY (7-10 DAYS)

 3) How will my order be delivered?

Deliveries across Chennai -

  Our own delivery executives will deliver your order for orders within Chennai in  Madura foods          signature bag.

 Deliveries across Bangalore -

 Order will be delivered by our Last mile delivery partner for orders within Bangalore in Madura foods signature bag.

 Deliveries to other places EXCEPT Chennai & Bangalore -

  Courier companies offering the best services are roped in to deliver your products safely for orders outside Chennai.

 4) How will I get information regarding my order delivery?

 Chennai & Bangalore order: customer will be called by our delivery team prior to their order getting dispatched.

 Non-Chennai & Bangalore order: customer will receive the AWB No. at the registered email ID using which the tracking can be done using the tracking link attached to the email. The courier partner will get in touch with you prior to the delivery.

 

5) What if I am not available during the time of delivery?

Chennai orders: Delivery will be rescheduled again the very next day.

Non-Chennai orders: Delivery will be rescheduled again after discussions with our courier partner and the rescheduled date will be provided.

6) What happens if a wrong address or phone number is provided?

Chennai orders & Bangalore orders: Address can be changed by directly calling our customer support number or sending a mail to our official mail id madurafoods@gmail.com 

Non-Chennai  & Bangalore Orders: 

Pre Dispatch: Address can be changed by directly calling our customer support number or sending a mail to our official mail id madurafoods@gmail.com 

Post Dispatch: Address Line only can be changed by directly calling our customer support number or sending a mail to our official mail id madurafoods@gmail.com 

7) What is the procedure to cancel the order?

Cancellation of order can be done by calling our customer support number. However, cancellation of order can only be done within two hours of order time.

 8) Can I request for a Proof Of Delivery (POD)?

Yes, Proof Of Delivery will be provided two days from the requested date.

Note: Proof Of Delivery available only for 3days from the date of delivery.

 9) What happens when there is National Holiday?

Orders will not be Processed or Dispatched during National Holidays. 

 

 

DELIVERY TIME LINE 

 We're now delivering faster! Orders will be dispatched within 24 Hours

 Our delivery timeline commitment from dispatch date

 

STATE CITY METRO NON METRO
BANGALORE 2-3 DAYS -
TAML NADU 2-4 DAYS -
PONDICERY  1-2DAYS - 
KARNATKA  2-3DAYS - 
TELAGANA  2-3DAYS - 
ANDRA PRADESH  2-3DAYS - 
KERALA  2-3DAYS - 
MAHARASHTRA  2-3DAYS - 
ODISHA  2-3DAYS - 
UTTARA PRADESH  2-3DAYS - 
GUJARAT  2-3DAYS - 
WEST BENAL  2-3DAYS - 
DELHI  2-3DAYS - 
RAJASTHAN  2-3DAYS - 
MADHYA PRADESH  3-4DAYS 3-4DAYS 
PUNJAB  4-6DAYS 4-3DAYS 
HARYANA  5-6DAYS  5-6DAYS
BIHAR  5-6DAYS  5-6DAYS
UTTARAHAND  4-6DAYS 4-6DAYS 
GOA  4-6DAYS 4-6DAYS 
JHARHAND  5-6DAYS 5-6DAYS 
CHATTISGARH  5-6DAYS 5-6DAYS 
CHANDIGARH  6-7DAYS 6-7DAYS 
MANIPUR  6-7DAYS 6-7DAYS 
NAGALAND  8-9DAYS 8-9DAYS 
MIZZORAM  8-9DAYS 8-9DAYS 
ARUNACHAL PRADESH  8-DAYS 8-9DAYS 
MEGHALAYA  8-9DAYS 8-9DAYS 
SIKKIHM  6-8DAYS 6-8DAYS 
TRIPURA  6-9DAYS 6-9DAYS 
ASSAM   6-9DAYS 6-9DAYS 
JAMMU&KASHMIR  8-9 DAYS  8-9DAYS
HIMACHAL PRADESH  8-9 DAYS  8-9DAYS
CHENNAI SAME DAY (ORDERD BEFORE 2PM) -